Frequently Asked Questions

How often should you see your dentist?

Most people need a regular dental check-up every three to six months. A regular dental check-up is part of ensuring your overall good health. Regular continuing care appointments help keep your teeth and gums healthy and allow us to catch any problems early.

What information is required for my first appointment?

For your first appointment, we'll need some basic information such as your full name, age, the name of any medications you take, and the last time you visited a dentist. If you're covered by a dental insurance plan, please bring your group policy number, the insurance company name, and your certificate number.

For your convenience, you can download our Patient Registration Form (see link at bottom of page). Feel free to fill it in and bring it with you at your first appointment.

For your safety and ours, please respect our Covid-19 protocols:

You'll be asked COVID-19 screening questions on the phone before your appointment. Expect the same questions again when you arrive for your appointment.
Bring your own mask to wear at our office and use the hand sanitizer provided when you arrive.
Maintain a distance of approximately 2 metres from others.
Only patients with appointments are permitted in our reception area.
If you're feeling sick, please call to reschedule your appointment as soon as possible.

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Do you see children? How old should they be for their first visit?

We do see children! We recommend children make their first trip to the dentist within six months of getting their first tooth, or by one year of age. If your child is apprehensive, we've had great success with our complimentary Play Visit initiative where young children sit in the dental chair and we simply count their teeth as they get comfortable with a dental environment. A more typical first visit usually lasts about 30 minutes. It might include a full exam of the teeth, jaws, bite, gums, and oral tissues to check growth and development. If needed, your child may also have a gentle cleaning.

What is your payment policy?

Payment is due at the time of treatment. We accept Interac (debit), Visa, MasterCard, American Express credit cards and cash.

If I am covered by a dental insurance plan, how will I get reimbursed?

Our patients are responsible for payment at the time of treatment. If you're covered by a dental insurance plan, bring your insurance information and we'll submit your claim on your behalf. With our Electronic Dental Insurance (EDI) claim submission technology, most patients receive reimbursement from their plan provider within a week.

What do I do if I have a dental emergency?

If you have a dental emergency, call our office immediately at 416 604 8008. Some guidelines:

If you have severe , constant pain, call our office and arrange an appointment.
If you have swelling, do not apply hot or cold compresses. Call our office. If the swelling progresses to the point where it begins to close an eye or interfere with swallowing or breathing, go to your nearest hospital immediately.
If you've experienced a blow to the face, with or without obvious damage to your teeth, the teeth should be examined as soon as possible. If your mouth is bleeding, apply pressure.
If a tooth as been knocked out, it may be possible to reinsert it within two hours of the accident. Keep the tooth moist (place it in a container of milk) and do not attempt to wipe or clean it, especially not the roots. Call our office immediately.
If a tooth has been broken or chipped, call our office. Try to locate the missing piece and bring it with you.